CKODA

Mon, 01 Jan 0001 00:00:00 +0000

“Google Custom Search” action

Mon, 01 Jan 0001 00:00:00 +0000

Action Google Custom Search #

Content

Learn how to use the Google Custom Search action inside your bot to answer each of your users’ queries and enrich your fallbacks.

This action’s mission is to make a research on a previously set domain or web site, from your users’ query, and displays its answers with Cards.

To learn how to create your Google Custom Search engine, please refer to this link: https://support.google.com/customsearch

Connect a Bot to Facebook Messenger

Mon, 01 Jan 0001 00:00:00 +0000

Connecter Facebook Messenger #

Content

Here is a step-by-step tutorial on how to connect a chatbot to your Facebook page.

Create a new bot #

Create a chatbot on the CKODA app by clicking on the “Create a new bot” button.

Give him a name #

Then click the “Continue” button!

Connect a bot to Google Assistant

Mon, 01 Jan 0001 00:00:00 +0000

Connecter Google Assistant #

Content

Here’s a quick tutorial to explain how to connect your CKODA bot to Google assistant and use voice with your bots.

Disclaimer: This tutorial requires some basic technical level.

Create a Google Assistant project #

Before you start creating a bot in our platform, you need to create a Google Assistant project:

Connect a Chatbot to CKODA Webchat

Mon, 01 Jan 0001 00:00:00 +0000

Connecter Chatbot Webchat #

Content

CKODA WebChat Connection Offers Multiple Functions in Platform.

Connecting your chatbot to CKODA Webchat is simple, and the connection will allow you to use the full potential of our platform.

Choose CKODA website as main channel #

To access all the powerful actions with our webchat, you simply choose it when creating a chatbot.

Connect a chatbot to iAdvize

Mon, 01 Jan 0001 00:00:00 +0000

Connecter Iadvize #

Content

In CKODA platform #

To connect your bot to iAdvize, you need to choose iAdvize channel in the channels of your app.
To do this, click “iAdvize” in “Channels” tab:

iAdvize configuration panel opens:

It contains 2 fields:

Website(s) ID(s) #

This ID can be directly recovered in iAdvize platform. To do this, click your logo and then ‘Projects’:

Examples of good formulations

Mon, 01 Jan 0001 00:00:00 +0000

Exemples Bonnes Formulations #

Content

Before proceeding to this article, you should read “How to create good intents for your chatbot”.

In the formulations written below, entities written in italic mean that the parameter is not required.
Sometimes several intents will be created for the same answer. Separating formulations in intents allow you to manage your formulations in a clear way and gain time in the future for maintaining your intents. They all trigger the same story.

First Step: create a “Hello World” Chatbot

Mon, 01 Jan 0001 00:00:00 +0000

Chatbot Bonjour Monde #

A gentle tutorial to begin with the CKODA platform.

Hello!

This might be the first article you read, so welcome 🙂 We are delighted to have you on board.

Our objective here is to help you create your first chatbot and discover the main functionalities of the brand new CKODA platform. We will cover the basic example of the “Hello World” chatbot.

How to Create a Contact Form

Mon, 01 Jan 0001 00:00:00 +0000

Creer Formulaire Contact #

Content

The step-by-step tutorial: #

The CKODA platform gives endless possibilities to the users. We are going to build a simple contact form with an email address, a fallback and the client message. We will also give customers the opportunity to modify their message before sending it (because here at CKODA we do things properly 👌), and we will create a confirmation message for your client.

How to create a persistent menu

Mon, 01 Jan 0001 00:00:00 +0000

Content

Discover how to easily create a persistent menu for your CKODA Webchat.

Setting a persistent menu enables your users to access to your bot main functionalities anytime in the conversation.

However, persistent menu configuration is optional, you can set your bot “Live” with no persistent menu set.

To configure your bot persistent menu, you need to go to “Menu” tab of CKODA Webchat configuration panel.

How to create and manage user requests

Mon, 01 Jan 0001 00:00:00 +0000

User Request #

Content

⚠️ This feature is not accessible by default. Do not hesitate to contact us ([email protected]) to discuss your project and benefit from this feature.

Request creation and configuration #

User request feature consists in a particular configuration in your platform that will automatically create a user request each time your user reaches a specific step of a story.

How to create good intents for your Chatbot?

Mon, 01 Jan 0001 00:00:00 +0000

Creer Bonnes Intents #

Content

If you are reading this article it means that you have already worked on the platform and want to make your Bot more efficient in detecting your clients needs when talking to the Bot.

If you don’t know what a NLP Engine is or are unfamiliar with Intents please refer to Timothée’s article: Discover what is an intent

How to use an entity?

Mon, 01 Jan 0001 00:00:00 +0000

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Comment Utiliser Une Entite #

Content

An Entity represents a concept, or a subject, that can be used in a sentence. It can be used to handle different values for an important concept, or for the chatbot to retain information during the conversation.

There are two kinds of entities in the CKODA Platform: Built-in and User defined.

How to use an entity’s value

Mon, 01 Jan 0001 00:00:00 +0000

Utiliser Valeur Entite #

An entity’s value can be used to jump directly to the right step, without having to ask another question to the user.

We will use an example to show you how this works.

Here, we have an intent “Customer service”, containing the entity “contact” in required and “contact_channel” in non-required.

Lexicon

Mon, 01 Jan 0001 00:00:00 +0000

Lexique #

Here is a small dictionary of all the words you need to know to become a CKODA Platform Pro !

Action : This word refers to all the types of content the bot can perform. These are explained and detailed in the “Explore Action” Collection you can find here.

API (Application Programming Interface) : Interface used to connect the CKODA Platform with another application in order to benefit from its services.

Manual content translation

Mon, 01 Jan 0001 00:00:00 +0000

Traduction Manuelle #

Content

Manual content translation is a tool that allows you to export all your chatbot text content into an XSLS file in order to translate it in an optimized way, and consequently easily create a version of your chatbot in several different languages.

First step: Clone your bot #

The first step is to clone your “original” bot, in other words the one you want to translate into one or more different languages.

Take control of a conversation

Mon, 01 Jan 0001 00:00:00 +0000

Prendre Controle Conversation #

Content

⚠️ This feature is not accessible by default. Do not hesitate to contact us ([email protected]) to discuss your project and benefit from this feature.

How to influence bot behaviour depending my Support team availability? #

Configure availability slots #

As a bot Administrator, you can define availability slots in the “Support” tab of the “Settings” section.

Tutorial 101

Mon, 01 Jan 0001 00:00:00 +0000

Tutoriel 101 #

Content

The objective of this article is to take you by the hand, if you want it so. 😊

This is a step by step guide of how to start in the CKODA Platform.

If you don’t feel like reading, you can also find this video step by step guide.

Create a chatbot in the platform #

When you arrive in the CKODA Platform, we offer a fresh chatbot for you: Your First Chatbot. You can go check it out, it will present the basic features of the Platform and some cool things you can do with it.

Tutorial 102

Mon, 01 Jan 0001 00:00:00 +0000

Tuto 102 #

Content

In this tutorial, we will guide you through the step by step construction of a form. After that, you will be able to deploy your first qualification chatbot in no time!

First you need to create a Bot on the platform with the CKODA webchat, to understand the basics please refer to this tutorial: Tutorial 101 : Create a Chatbot

What are Sessions and User Attributes?

Mon, 01 Jan 0001 00:00:00 +0000

Sessions Et User Attributes #

Content

Sessions and User attributes allow you to store & display information within the conversation.

What’s the difference between Session and User attributes? #

A Session is limited in time, and is usually defined by a Story. You can also extend a Session if you jump from one Story to another through Steps.
On the contrary, User Attributes persist beyond the lifetime of a story. They are useful to retain information about your user, such as his name or his email for example.

What are Stories and Steps?

Mon, 01 Jan 0001 00:00:00 +0000

Stories Et Steps #

In the CKODA app, a Story is a scenario. You will need it as soon as you want to go further than a simple question and answer chatbot.

You will then be able to create scenarios based on your users’ answers.

The Story is composed of Steps and links between those Steps, which we will present to you in a second.

What is a Fallback?

Mon, 01 Jan 0001 00:00:00 +0000

Quest Ce Quun Fallback #

Content

The Fallback is essential to a working chatbot. It is what happens when the chatbot doesn’t understand, which can happen sometimes — even with the amazing CKODA NLP 🙂

In this article, we will explain to you the different levels of Fallbacks in the CKODA platform, and how to create and use them.

There are three levels of Fallbacks:

CKODA

“Google Custom Search” action

Action Google Custom Search #

Connect a Bot to Facebook Messenger

Connecter Facebook Messenger #

Create a new bot #

Give him a name #

Connect a bot to Google Assistant

Connecter Google Assistant #

Create a Google Assistant project #

Connect a Chatbot to CKODA Webchat

Connecter Chatbot Webchat #

Choose CKODA website as main channel #

Connect a chatbot to iAdvize

Connecter Iadvize #

In CKODA platform #

Website(s) ID(s) #

Examples of good formulations

Exemples Bonnes Formulations #

First Step: create a “Hello World” Chatbot

Chatbot Bonjour Monde #

How to Create a Contact Form

Creer Formulaire Contact #

The step-by-step tutorial: #

How to create a persistent menu

Menu Persistant #

Configure your menu #

How to create and manage user requests

User Request #

Request creation and configuration #

How to create good intents for your Chatbot?

Creer Bonnes Intents #

How to use an entity?

Comment Utiliser Une Entite #

How to use an entity’s value

Utiliser Valeur Entite #

Lexicon

Lexique #

Manual content translation

Traduction Manuelle #

First step: Clone your bot #

Take control of a conversation

Prendre Controle Conversation #

How to influence bot behaviour depending my Support team availability? #

Configure availability slots #

Tutorial 101

Tutoriel 101 #

Create a chatbot in the platform #

Tutorial 102

Tuto 102 #

What are Sessions and User Attributes?

Sessions Et User Attributes #

What’s the difference between Session and User attributes? #

What are Stories and Steps?

Stories Et Steps #

What is a Fallback?

Quest Ce Quun Fallback #