https://helpdesk.ckoda.ai/en/categories/conversational-ux/ Recent content in Getting Started with Chatbots on CKODA Hugo en-AU https://helpdesk.ckoda.ai/en/articles/how-to-create-a-persistent-menu/ Mon, 01 Jan 0001 00:00:00 +0000 https://helpdesk.ckoda.ai/en/articles/how-to-create-a-persistent-menu/ <h1 id="menu-persistant" class="relative group">Menu Persistant <span class="absolute top-0 w-6 transition-opacity opacity-0 -start-6 not-prose group-hover:opacity-100"><a class="group-hover:text-primary-300 dark:group-hover:text-neutral-700" style="text-decoration-line: none !important;" href="#menu-persistant" aria-label="Anchor">#</a></span></h1><hr> <p><strong>Content</strong></p> <p>Discover how to easily create a persistent menu for your CKODA Webchat.</p> <p>Setting a persistent menu enables your users to access to your bot main functionalities anytime in the conversation.</p> <p>However, persistent menu configuration is optional, you can set your bot “Live” with no persistent menu set.</p> <h2 id="configure-your-menu" class="relative group">Configure your menu <span class="absolute top-0 w-6 transition-opacity opacity-0 -start-6 not-prose group-hover:opacity-100"><a class="group-hover:text-primary-300 dark:group-hover:text-neutral-700" style="text-decoration-line: none !important;" href="#configure-your-menu" aria-label="Anchor">#</a></span></h2><p>To configure your bot persistent menu, you need to go to “Menu” tab of CKODA Webchat configuration panel.</p> https://helpdesk.ckoda.ai/en/articles/how-to-use-an-entitys-value/ Mon, 01 Jan 0001 00:00:00 +0000 https://helpdesk.ckoda.ai/en/articles/how-to-use-an-entitys-value/ <h1 id="utiliser-valeur-entite" class="relative group">Utiliser Valeur Entite <span class="absolute top-0 w-6 transition-opacity opacity-0 -start-6 not-prose group-hover:opacity-100"><a class="group-hover:text-primary-300 dark:group-hover:text-neutral-700" style="text-decoration-line: none !important;" href="#utiliser-valeur-entite" aria-label="Anchor">#</a></span></h1><hr> <p>An entity’s value can be used to <a href="https://helpdesk.clustaar.com/en/knowledge-base/how-to-use-the-jump-to-action/" target="_blank" rel="noreferrer">jump directly to</a> the right step, without having to ask another question to the user.</p> <p>We will use an example to show you how this works.</p> <p> <figure><img src="https://downloads.intercomcdn.com/i/o/76852668/8b9e148e18a803ccd7fb97dd/image.png" alt="" class="mx-auto my-0 rounded-md" /> </figure> </p> <p><em>Here, we have an intent “Customer service”, containing the entity “contact” in required and “contact_channel” in non-required.</em></p> <p> <figure><img src="https://downloads.intercomcdn.com/i/o/76851855/ecebad96c71553d068cf6696/image.png" alt="" class="mx-auto my-0 rounded-md" /> </figure> </p> https://helpdesk.ckoda.ai/en/articles/what-are-sessions-and-user-attributes/ Mon, 01 Jan 0001 00:00:00 +0000 https://helpdesk.ckoda.ai/en/articles/what-are-sessions-and-user-attributes/ <h1 id="sessions-et-user-attributes" class="relative group">Sessions Et User Attributes <span class="absolute top-0 w-6 transition-opacity opacity-0 -start-6 not-prose group-hover:opacity-100"><a class="group-hover:text-primary-300 dark:group-hover:text-neutral-700" style="text-decoration-line: none !important;" href="#sessions-et-user-attributes" aria-label="Anchor">#</a></span></h1><hr> <p><strong>Content</strong></p> <p>Sessions and User attributes allow you to store &amp; display information within the conversation.</p> <h2 id="whats-the-difference-between-session-and-user-attributes" class="relative group">What’s the difference between Session and User attributes? <span class="absolute top-0 w-6 transition-opacity opacity-0 -start-6 not-prose group-hover:opacity-100"><a class="group-hover:text-primary-300 dark:group-hover:text-neutral-700" style="text-decoration-line: none !important;" href="#whats-the-difference-between-session-and-user-attributes" aria-label="Anchor">#</a></span></h2><p>A Session is limited in time, and is usually defined by a Story. You can also extend a Session if you jump from one Story to another through Steps.<br> On the contrary, User Attributes persist beyond the lifetime of a story. They are useful to retain information about your user, such as his name or his email for example.</p> https://helpdesk.ckoda.ai/en/articles/what-is-a-fallback/ Mon, 01 Jan 0001 00:00:00 +0000 https://helpdesk.ckoda.ai/en/articles/what-is-a-fallback/ <h1 id="quest-ce-quun-fallback" class="relative group">Quest Ce Quun Fallback <span class="absolute top-0 w-6 transition-opacity opacity-0 -start-6 not-prose group-hover:opacity-100"><a class="group-hover:text-primary-300 dark:group-hover:text-neutral-700" style="text-decoration-line: none !important;" href="#quest-ce-quun-fallback" aria-label="Anchor">#</a></span></h1><hr> <p><strong>Content</strong></p> <p>The Fallback is essential to a working chatbot. It is what happens when the chatbot doesn’t understand, which can happen sometimes — even with the amazing CKODA NLP 🙂</p> <p>In this article, we will explain to you the different levels of Fallbacks in the CKODA platform, and how to create and use them.</p> <p>There are three levels of Fallbacks:</p>