Advanced features on CKODA

“Google Custom Search” action

Mon, 01 Jan 0001 00:00:00 +0000

Action Google Custom Search #

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Learn how to use the Google Custom Search action inside your bot to answer each of your users’ queries and enrich your fallbacks.

This action’s mission is to make a research on a previously set domain or web site, from your users’ query, and displays its answers with Cards.

To learn how to create your Google Custom Search engine, please refer to this link: https://support.google.com/customsearch

How to create and manage user requests

Mon, 01 Jan 0001 00:00:00 +0000

User Request #

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⚠️ This feature is not accessible by default. Do not hesitate to contact us ([email protected]) to discuss your project and benefit from this feature.

Request creation and configuration #

User request feature consists in a particular configuration in your platform that will automatically create a user request each time your user reaches a specific step of a story.

Manual content translation

Mon, 01 Jan 0001 00:00:00 +0000

Traduction Manuelle #

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Manual content translation is a tool that allows you to export all your chatbot text content into an XSLS file in order to translate it in an optimized way, and consequently easily create a version of your chatbot in several different languages.

First step: Clone your bot #

The first step is to clone your “original” bot, in other words the one you want to translate into one or more different languages.

Take control of a conversation

Mon, 01 Jan 0001 00:00:00 +0000

Prendre Controle Conversation #

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⚠️ This feature is not accessible by default. Do not hesitate to contact us ([email protected]) to discuss your project and benefit from this feature.

How to influence bot behaviour depending my Support team availability? #

Configure availability slots #

As a bot Administrator, you can define availability slots in the “Support” tab of the “Settings” section.